Customer Care

Feel the love from Mexico

We want you to LOVE your hand selected Made in Mexico product. If for any reason you are not 100% happy and want to return it we will happily provide an exchange or refund for purchases returned within 14 days. 

Please contact our customer services team at info@madeinmexico.co.nz to discuss. 

There are some instances where we cannot accept a returned item. Please see our full returns policy. 

We pride ourselves on the individuality, hand crafted nature and  quality of all our products

We strive to ensure every item we send out is meeting our high standards. Given the  handcrafted and individual nature of all our products, there will be variations in colour, size and texture. If items you have received from us are damaged please contact our customer services team at info@madeinmexico.co.nz  A replacement or a full refund including freight charges will be provided. Replacement items will be sent freight free. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.   

Refunds will be credited back using the original payment method. 

Proof of purchase will be required for all returns.

How much will my shipping charges be? 

Within New Zealand $7.50 - $12.50

Rural Delivery $12.50

You can view our full freight and shipping information here. 

How fast is delivery? 

We will always aim to dispatch your order within one working day.

CourierPost endeavours to deliver over night within New Zealand. Please allow additional lead time for rural delivery.

Where do we deliver to? 

We ship to the following areas

New Zealand

Your privacy 

Made in Mexico are committed to protecting your privacy. We use the information we collect on the site to enhance your overall Made in Mexico experience. Read our full privacy and security policy here. 

Your security 

To protect your personal information we will take all reasonable precautions and follow industry best practices to ensure any information you provide to us is stored appropriately and will not be misused, traded, sold, or disclosed to third parties. Read our full privacy and security policy here. 

Pricing and payment methods 

Prices for our products are displayed in New Zealand Dollars inclusive of GST. We accept MasterCard, Visa, LAYBUY and Debit Cards. 

Your credit card will be charged at the current rate of exchange when your order is processed. 

The card security code you will be asked for when paying by credit card is the three digit number found on the back of your card with your signature. Read our full terms and conditions here.

 

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